Endeavor Streaming
  • Sanford, FL, USA
  • 12.50
  • Hourly
  • Full Time

Endeavor Streaming is the global leader in premium video streaming distribution for live and on-demand content across the entertainment and sports industries. With complete and cutting-edge video streaming offerings, we enable our clients to deliver their content in the highest quality on any device with the industry's deepest feature set. As a trusted partner to the world's largest brands including the NBA, NFL, WWE, UFC, BT Sport, Rogers, Univision, EFL and others, we fundamentally understand both the value of our clients' content and the most effective ways to deliver best-in-class innovations to the viewer experience.

Endeavor Streaming brings a unique combination of the latest cloud-enabled technologies and years of streaming experience at scale. We specialize in removing technology as a barrier, helping our clients to grow their audience and maximize revenue in the increasingly digital media marketplace.

 Working at Endeavor Streaming is fast-paced, fun and challenging, defined by an intense focus on innovation. We work harder and smarter than anyone else because we are passionate and believe in the products and services we offer. As part of the Endeavor network, we also offer a host of integration opportunities with our broad range of businesses, as well as social impact programs and other culture-building initiatives.

WHAT WE'RE LOOKING FOR:

We are searching for full-time customer/technical support representatives who are fluent in English and Portuguese for our business operations team to work Evening Shifts (5pm - 2am), including weekends and holidays.   

 

THE EVERYDAY VIEW

  • Accurately document and resolve inbound calls, emails and live chat requests from customers.
  • Provide administrative support and technical issue resolution with technical problems involving the different devices that deliver service.
  • Diagnose end user problems using systematic listening and probing approach.
  • Apply appropriate speeches and scripts according to support or retention situation and identify needs for new scripts to deal with typical issues.
  • Quick resolution without sacrificing effectiveness, quality and customer satisfaction.
  • Escalate issues to tier 2 support via warm transfer for problem resolution in matters of greater complexity.
  • Performs outbound follow up on existing cases as appropriate

 

REQUIRED SKILLS AND EXPERIENCE

  • Fluent in English and Portuguese.
  • Sports fan or knowledge of sports websites helpful.
  • Minimum of 1-2 years proven customer support experience.
  • Computer helpdesk experience is an asset.
  • Call Center experience preferred.
  • HTML knowledge helpful.
  • Demonstrable computer knowledge required: Browsers (IE, FF, Chrome, etc; Windows Media Player, Flash, etc; Devices)
  • Computer technical troubleshooting skills.
  • Have used specialized knowledge to provide customers with pleasant and patient personalized assistance.
  • Can simplify complex terms or mechanisms in order for customers to understand.
  • Problem determination and analytical skills critical to success.
  • Outstanding customer service skills. Strong interpersonal skills. Bonds with customers.
  • Willing to work 5 days a week in the afternoons and evenings, including weekends and holidays.
  • Time management skills. And High attention to detail.
  • Bachelor's degree preferred but not required.

NeuLion respects and is committed to protecting the privacy and security of your personal data.  Please review NeuLion's Privacy Statement posted on it's website at https://www.neulion.com/ViewArticle.dbml?DB_LANG=C&DB_OEM_ID=30000&ATCLID=211671311 before submitting your application and/or resume.

 

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.

 

Endeavor Streaming
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