Endeavor Streaming

L2 Support Specialist

 

WHO ARE WE?

Endeavor Streaming is the global leader in premium video streaming distribution for live and on-demand content across the entertainment and sports industries. With complete and cutting-edge video streaming offerings, we enable our clients to deliver their content in the highest quality on any device with the industry's deepest feature set. As a trusted partner to the world's largest brands including the NBA, NFL, WWE, UFC, BT Sport, Rogers, Univision, EFL, and others, we fundamentally understand both the value of our clients' content and the most effective ways to deliver best-in-class innovations to the viewer experience.

Endeavor Streaming brings a unique combination of the latest cloud-enabled technologies and years of streaming experience at scale. We specialize in removing technology as a barrier, helping our clients to grow their audience and maximize revenue in the increasingly digital media marketplace. Working at Endeavor Streaming is fast-paced, fun and challenging, defined by an intense focus on innovation. We work harder and smarter than anyone else because we are passionate and believe in the products and services we offer. As part of the Endeavor network, we also offer a host of integration opportunities with our broad range of businesses, as well as social impact programs and other culture- building initiatives.

 

WHAT WE'RE LOOKING FOR:

We are looking for a full-time Level 2 Support Specialist to join our L2 Support group. The team provides support across a range of issues from live events to platform configuration. Due to the nature of our business being 24/7/365, there will be varied working hours, including weekends and bank holidays.

 

THE ROLE

YOUR DAY TO DAY

  • Work through internal/external streaming, VOD, and general queries effectively;
  • Provide fast and accurate diagnosis of escalated video and audio issues;
  • Provide guidance on technical issues experienced by clients and internal stakeholders;
  • Document our runbooks for LION and DICE production services and associated processes;
  • Assist with issues on clients LIVE and VOD content;
  • Taking down illegal streams reported internally or externally;
  • Assist in keeping high overall uptime of streaming equipment and linear channels in AMER, EMEA, and APAC;
  • Identify and implement remedial actions post incidents including relaying status updates to wider internal stakeholders;
  • Identify and escalate possible code issues across all supported platforms;
  • Assist with testing and training during client onboarding.

 

REQUIRED SKILLS AND EXPERIENCE

  • Knowledge of streaming of OTT video and audio delivery including codecs, frame rate, bitrate, and resolution settings;
  • Understanding of content ingestion workflows and CMS;
  • Experience with web technology, database, computer networking a plus;
  • Good knowledge of APIs and how they work;
  • Problem determination and analytical skills critical to success;
  • Time management and high attention to detail;
  • Strong written communication skills with the ability to explain technical concepts in a clear and easy to understand manner.

 

THIS ROLE SUITS YOU IF YOU ARE:

  • Eager to learn;
  • Proactive in your working environment;
  • Able to juggle multiple tasks at any one time;
  • Able to explain technical concepts in a clear and easy to understand manner;
  • Passionate about online Digital media;
  • Tech savvy.

 

Endeavor Streaming respects and is committed to protecting the privacy and security of your personal data.  Please review NeuLion's Privacy Statement posted on its website at

https://www.neulion.com/ViewArticle.dbml?DB_OEM_ID=30000&ATCLID=211716819 before submitting your application and/or resume.

 

Endeavor Streaming
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